1) We Make it Personal
At Hibbert & McGee you get personal service, not an automated process. We learn your name, not your number. You get a person, not a machine. This is because your business matters to you and you matter to us, therefore your business is personal to us. Every time you call you do not have to wade through a phone tree, instead you are immediately connected to one of our partner support representatives, who will work with you to solve the issue at hand. We don’t make you jump through hoops to get the personal service you deserve.
2) We Keep Your Shelves Stocked
At Hibbert & McGee we stock over 10,000 individual SKU’s right in our warehouse. We have products in every major inventory category; ranging from candy to tobacco, foodservice to frozen/refrigerated and grocery goods to fresh produce. Our buyers work hard to keep our regularly inventoried items in stock and available immediately to your store, so that you don’t have to worry about your order being out-of-stock. When our regular inventory isn’t enough, we have quick access to an additional 100,000 product via our NWD virtual warehouse. This means that you get exactly what you need, without having to wait months to bring in new product offerings which boost business profits. Big or small, Hibbert & McGee supplies them all!
3) We Have Your Back
At Hibbert & McGee you are a partner, not a customer. This core principle is the driving force behind everything that we do at Hibbert & McGee. As a partner we watch out for your business interests on all levels, if we spot something wrong, we let you know right away. When sales become available, we tell you. And when we notice small changes that can increase your business revenue we make helpful recommendations that are sure to boosts your profits.
4) We Deliver
With the best order accuracy rate in the industry, and next day delivery we are able to get you the products you order on time. Currently we have 15 different delivery routes which allow us to conveniently deliver in the Central and Northern Vermont areas, with plans to expand into New Hampshire in the near future. Our delivery drivers have all received top marks for helpfulness and friendliness, and will work with you to ensure you receive every product you ordered. In the rare event that a product is missing we will work to remedy the problem as quickly as possible, even if it means taking a special trip to fix our mistake.
5) We Advocate for You
Hibbert & McGee is the only wholesaler that actively advocates for your business rights. When Vermont legislators were lobbying for higher taxes, Hibbert & McGee was on the front line working to stop the increase. No other area wholesaler attended the hearings, or spoke on the house and senate floors urging them to not put more restrictions on our business partners. Through our past and continued efforts we can make Vermont a better place for your business to grow.
6) We Keep You Up-To-Date
Our partner support team works tirelessly to keep up-to-date on industry trends. We leverage this knowledge base to help keep our partners informed and up-to-date on all the changes that take place in the fast moving field of retail. These include any changes in the product supply chain, changes in legislation, new product offerings, and updates on current industry news. With this information we can work with you to actively adjust your business plan in order to increase your profits!
7) We Find You Weekly Sales
Our buying department works with the country’s largest manufactures and local producers to find you deals and promotions that help keep your money where it belongs – with your business. Every week Hibbert & McGee releases new products at special introductory rates. In addition, we publish a bi-weekly grocery flyer with discounts on items that you already purchase! Finally, every holiday we find special seasonal deals that will help send your businesses profits over the top.
8) We Keep it Simple (No Hidden Fees)
At Hibbert & McGee we believe in up-front honesty, and not shady billing practices. We don’t tack on “Account Administration Fees”, “Equipment Rental Fees”, “Sub-Minimum Order Fees”, “Case Break Fees” or any other ridiculous fee or charge. We believe that fees hold our partners back, instead of moving you forward. With the exception of one low, fully disclosed and industry standard fuel charge, Hibbert & McGee’s invoices are “Fee Free”!
9) We Are Connected
Hibbert & McGee is dedicated to staying ahead of the technological curve.
All of your ordering is done via a wireless hand held device, which sends your order directly to our warehouse. Once we receive your order, it gets sent to our highly trained order fulfillment department, which uses the state of the art “Pick Right” system to verify each and every product, ensuring that it gets shipped directly to you. Furthermore, we have EDI capabilities, which will help save you time by integrating any changes in the products directly into your POS system.
In addition, we have a wealth of resources available on our website. Including bi-weekly informational blog post, retailer tools, product catalogs, sales sheets and an online ordering tool.
10) You Matter to Us
Your business matters to us, our success is dependent on your success. Because of this we go out of our way to make sure that your every need is met and that you are meeting all of your financial, administrative and business goals. Hibbert & McGee’s dedication to you is what we are known for best. Listen to what some of our partners have to say about our service…
The Sales Team makes sure you have what you need, when you need it … If I need something on a non-delivery day, I call them and they find a way to make sure I get it… The best in the industry!
Paul A., Owner – Hometown Sunoco
Hibbert & McGee has always gone the extra mile to make me happy and I appreciate all they have done for me…the service has been outstanding!
Jeff C., Owner – Lyndonville Redemption
[A few years ago] we had a fire damage our store. The following morning our Hibbert & McGee sales representative, Chris, showed up unexpectedly. When I told him about the fire he left immediately and then came back with a truck and boxes to help with the process of getting my store opened back up as soon as possible. In all my years I have never worked with a better distributor! …The customer service has been the same for a long time and the orders are always correct and on time!
Bill K., Owner – Upper Valley Grill
We are very pleased with the products Hibbert & McGee offers. They have a wide variety and are open to suggestions… always provide excellent service from the warehouse and drivers!
Merridee, Manager – Middle Branch Market